GBTA Greater Bridgeport Transit Authority
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Survey

We are always working to improve our service and bring you the transportation you need. We want to know if we are meeting your expectations. Please take a few moments to share your thoughts with us. Your feedback will help us to serve you better.
This survey is regarding:
GBTA fixed Route Service
GBTAccess Service for the Disabled
Please rate the following statements:

1. Drivers are courteous and helpful.
Always Usually Sometimes
Rarely Never Not applicable
2. The buses are on time.
Always Usually Sometimes
Rarely Never Not applicable
3. I can find a seat.
Always Usually Sometimes
Rarely Never Not applicable
4. The drivers operate the buses safely.
Always Usually Sometimes
Rarely Never Not applicable
5. The buses are clean inside.
Always Usually Sometimes
Rarely Never Not applicable
6. The buses are clean outside.
Always Usually Sometimes
Rarely Never Not applicable
7. The bus stops are marked and well kept.
Always Usually Sometimes
Rarely Never Not applicable
8. The bus shelters are clean and well kept.
Always Usually Sometimes
Rarely Never Not applicable
9. The buses go where I need to go.
Always Usually Sometimes
Rarely Never Not applicable
10. My ride is comfortable.
Always Usually Sometimes
Rarely Never Not applicable
11. The schedules are easy to read.
Always Usually Sometimes
Rarely Never Not applicable
12. It is easy to make a reservation.
Always Usually Sometimes
Rarely Never Not applicable
13. It is easy to reach customer service representative when I have a comment or complaint.
Always Usually Sometimes
Rarely Never Not applicable
14. It is easy to reach a customer service representative when I have a question about the bus schedules.
Always Usually Sometimes
Rarely Never Not applicable
15. This web site is easy to use.
Always Usually Sometimes
Rarely Never Not applicable
16. I am happy with the bus service.
Always Usually Sometimes
Rarely Never Not applicable
Optional:
17. Do you own a car?     Yes     No
18. How often do you ride the bus?
Every Day Weekly Monthly
times per day times per week   times per month
19. Would you use a monthly pass if one were available?     Yes     No
Other comments:
Please use this area to let us know your thoughts about the service or to contact us with a complaint or comment. If possible, note the date, time, route and bus number.

Would you like to be on our mailing list? Yes     Not at this time
Name:
Address line 1:
Address line 2:
City:
  State:
Zip code:
E-mail:
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